COVID-19 - Saleroom Update

Dear Customers,

We would like to thank you for your continued support and understanding through these unusual times. 

Please see the information below to understand how some of our services and processes have changed in order to keep our staff and customers as safe as possible. 

Auctions - now with limited 'in person' viewing and bididng

Our auctions are now open to limited numbers for viewing and bidding. We are taking auction viewings by appointment only. The auction will continue to be live online with video and audio link for those who wish to continue bidding from the comfort of their own home. 

BIDDING: We welcome your bids via live online bidding through EasyLive or The Saleroom.com, and you can leave commission bids with us by emailing [email protected] 

A limited number of bidders will be allowed into the room on sale day, by appointment only. Please contact the office to book your place at the auction.

VIEWING & CONDITION REPORTS: There will be 'in person' viewing by appointment only on the Thursday and Friday before the auction. Please call the office to book your time slot on 01782 638100. We are still offering virtual viewing - call the saleroom and we will provide live video links to the lots you are interested in. Call us on 01782 638100

We are providing our normal condition report service, providing written condition reports and additional photographs. Please email [email protected] to request a condition report.

SHIPPING & COLLECTION: We will be providing our usual thorough packing and posting service for all bidders. Collections are by appointment only under strict guidelines and can be arranged by calling the office on 01782 638100. Please note you must bring and use your own packing materials.

PAYMENT: Payment is required before goods are collected. Payment will only be accepted via bank transfer and card payments over the telephone (£250 limit for over the phone payments). Normal payment terms apply. 

Valuations during Covid19

We have several ways in which you can have your items appraised and valued by one of our experts during this time. 

Visit our Saleroom: Our Silverdale saleroom is now open every Tuesday for valuations, by appointment only so we can manage how many people are in the saleroom at any one time, protecting you and our staff. Please call the office on 01782 638100 to book your appointment between 9.00am and 4.00pm. 

You will be shown to a clean and sanitized area where you can unpack your items safely. The valuer will then assess your items and take you through the selling procedure, observing social distancing measures. You will be asked to take your packaging away with you.

Email Valuations: You can send us an email to [email protected] with details and a photograph (eg make, model, model number, measurements, condition) and one of our experts will provide information and auction estimates.

Video Valuations: Alternatively, you can ask for a valuation via 'Zoom' video chat or WhatsApp on 07831 855683, or via Facetime video link.

We can provide probate valuations and house clearance quotes from video content, either submitted to us or on a live video link on mobile phone.  

House Calls: We are conducting safe house calls for auction and probate valuations. A pre-visit consultation, by telephone, will be conducted by the valuer prior to their visit to reduce any unnecessary face-to-face time. They will gather as much information as possible and discuss the details of conducting a safe visit with you. Our valuers will ensure social distancing and they will be wearing the appropriate PPE.

 

We have made adjustments in line with government advice and recommendations and will be continuing to implement changes as they are advised. We will endeavour to keep you updated with all of the latest news from the saleroom.

We would like to take this opportunity to send best wishes to all of our customers.

Go back